Course Description
Cough, cold and flu are among the most commonly experienced conditions in adults and children, leading them to seek medical care.1,2 Patients and caregivers frequently seek the pharmacist’s advice for treating symptoms associated with cough, cold and flu, as well as preventing their spread. As patients arrive at the pharmacy, the technician is usually the first point of contact and can assist by triaging questions; collecting additional information that may help in targeting the pharmacist’s education; advocating for and referring patients to the pharmacist for education and services; and locating recommended products that the patient would like to purchase. Pharmacy technicians also can be instrumental in asking about past immunization status to identify patients who may benefit from immunizations available in the pharmacy.

Course Objectives:

  1. Recall symptoms associated with cough, cold and flu in adults and children.
  2. List non-pharmacologic and pharmacologic options available for treating cough, cold and flu in adults and children.
  3. Assist patients in locating non-pharmacologic treatment options, including humidifiers and vaporizers, which are appropriate.
  4. Explain when to refer a patient with potential cough, cold and flu symptoms to the pharmacist or other healthcare provider.
  5. Identify opportunities to offer immunizations by screening patients who present to the in window with prescriptions, refills or questions.

Expiration Date: 10-01-2018

CE Hours
This course is approved for 1.0 contact hour(s).
This free CE activity for Pharmacy Technicians is provided by Drug Store News (DSN) and accredited by the Accreditation Council for Pharmacy Education (ACPE) with the Universal Activity Number of 0401-0000-16-205-H01-T.
Before You Begin
  1. Register for the CPE Monitor through the National Association of Boards of Pharmacy (NABP).free pharmacy ce
  2. Register for an account at DSN.DSN registration
  • A minimum test score of 70% is needed to obtain credit. Submit your answers to the learning assessment questions online at Your statement of credit will be available through CPE Monitor located at To ensure transmission of credit hours to CPE Monitor, you must enter your correct e-PID number in your CE profile.
  • For further questions regarding DSN courses, please refer to their Frequent Ask Questions (link)

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